Fees & Payment
Doctors who operate and practice independently at Belconnen Mall conduct mixed billing practices. This means that there is an out-of-pocket fee of all consultation types. The doctors bulk bill the following patient groups in person on weekdays only:
- Children under 16 years of age
- Commonwealth concession card holders
- Gold DVA Card Holders
All telephone consultations are charged privately. Fees are payable at the time of consultation by cash, credit card or EFTPOS. Accounts are unfortunately not able to be given. Fees may be paid through Tyro or Medicare Online. Your receipt for Medicare refunds may be lodged directly.
All other appointment types before 8am, and all appointments booked after 6pm on weekdays, or any time on the weekend or on public holidays, will be charged privately by your doctor, and will not be bulk billed.
Work Injury / Motor Vehicle Accident Fees
If you have been injured at work, doctors operating from Belconnen Mall can support you through your recovery. Please note: WorkCover cannot be billed directly unless you have a letter accepting your claim, with a claim number and billing information. If you do not have such a letter, you will be billed by your doctor as normal and you will need to seek reimbursement from your employer or WorkCover.
Please speak to our friendly reception staff to learn more about the fee structure.
Referral & Prescription Requests
Please see your doctor if you require a prescription or a referral to see a specialist. Doctors who use our facilities cannot provide prescriptions or referrals without an appointment. Prescriptions cannot be emailed, if you require a prescription from a telephone appointment, it will be sent by your doctor via eScript, directly to you by SMS, or to the pharmacy.
Telephone Calls & Communications
Your doctor is accessible by phone. However, we ask that phone calls be kept to a minimum to avoid disruptions to consultations in progress. Reception can promptly email your doctor and request a return phone call to be made based upon urgency. Your call may be transferred through to clinical staff. All correspondence is by phone or mail, unfortunately due to privacy and security, we do not email documents etc.
Test Results
Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
Appointments
For all appointments with your doctor, please phone (02) 6253 3123 or online via HotDoc.
Please remember that appointments are scheduled at ten (10) minute intervals, longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).
Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment your doctor will charge you a fee.
After-Hours
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service, call: 13SICK (13-7425) or National Home Dr service to arrange a bulk billed home visit or Health Direct 1800 022 222 (a 24-hour health advice line).
Privacy Policy
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